1. Canceling a Pledge During the Campaign
You can cancel or change your pledge at any time before the project’s funding deadline. Your payment method will not be charged.
2. Post-Campaign Refunds
Once a campaign closes successfully, your payment method is charged or you will be asked to send the money. You may request a full refund from the platform within 7 days of the campaign’s closing date.
3. Refunds After Funds Are Disbursed
After the 7-day post-campaign window, all platform fees and payment processing costs are locked, and net pool funds are transferred to the campaign organizer to begin production.
- Platform Role: The platform cannot issue refunds after this point.
- Campaign Organizer Role: Refund requests must be directed to the campaign organizer. Campaign organizers are not required to offer refunds unless they are unable to fulfill the project.
4. Chargebacks and Disputes
Initiating a chargeback with your bank bypasses this policy and harms the campaign organizer’s ability to deliver the project for everyone else. The platform reserves the right to suspend accounts that abuse payment disputes.
If you have any questions or suggestions, feel free to contact us!